Resume

Professional Experience

Senior Technical Writer at Veeva Systems, Inc.

Mar. 2015 - Today

  • Lead documentation for team of 4 writers, both in-office and remote, with 30+ features per 4-week sprint and over 1,000 help site articles
  • Create documentation for architecture-level features like dynamic access control and data model configuration
  • Maintain UI Terminology Guidelines for development team to ensure consistent language across new features

Technical Writer at Veeva Systems, Inc.

July 2012 - Mar. 2015

  • Developed timelines, review processes, and style guides for documentation
  • Took on responsibility for drafting and publishing user assistance from Product Management team
  • Implemented major improvements to the Help site, including relevance-based article search and tutorial videos
  • Independently created and managed comprehensive documentation set as weekly users increased from 120 to 700
  • Received “Outstanding Contributor Award” in July 2013

Technical Writer at DemandTec/IBM

Mar. 2010 - July 2012

  • Worked with UI team to design a new Online Help system and automated various steps using Ruby scripts
  • Developed new template for release notes using HTML, CSS, and JavaScript
  • Created guides for several new, cloud-based software applications

Junior Technical Writer at DemandTec

Jan. 2008 - Feb. 2010

  • Developed scalable processes to provide per-customer guides without additional headcount
  • Helped to integrate Technical Publications procedures with Agile engineering methodology
  • Consolidated training guides with online help to eliminate redundant efforts

Academic & Volunteer Experience

Corporate Citizenship Committee Member at DemandTec

June 2008 - Feb. 2012

  • Developed processes for and administered employee charitable donation matching program and “Dollars for Doers” volunteer hour matching program
  • Organized team-building charity events for remote employees in Chicago

BA in Comparative Literature at UC Berkeley

Jan. 2004 - Dec. 2007

  • Studied abroad at Université de Bordeaux during Fall 2007 semester
  • Achieved 3.7/4.0 GPA while working up to 20 hours per week

Skills

  • Languages: English, French (conversational)
  • Software: MS Office Suite (expert), Google Docs (expert), Camtasia (expert), FrameMaker (expert), Wordpress (intermediate), Illustrator CS5 (basic), Postman (basic)
  • Programming: HTML/CSS (basic), Ruby (basic)
© Cory Williamson–Cardneau      2017